Terms & Conditions

Gift cards purchased through Cardeau are digital products delivered electronically via email to the recipient specified at the time of purchase. Gift cards may also be added to Apple Wallet or Google Wallet for convenient access.

Cardeau acts solely as a technology platform that facilitates the sale of gift cards on behalf of Merchants. Cardeau is not the issuer, seller, or redeemer of the gift card. The Merchant is the issuer and is solely responsible for honoring the gift card value.

While gift cards are typically delivered within minutes of purchase, delivery times may vary and can take up to 24 hours in certain circumstances (e.g., fraud review, email provider delays). Scheduled deliveries will be sent at the date and time specified by the Buyer, subject to system availability.

In accordance with Canadian federal and provincial consumer protection laws, all gift cards sold through the Cardeau platform:

• Never expire. There is no expiry date on any gift card, regardless of the province of purchase or redemption.
• Carry no maintenance, dormancy, service, or inactivity fees. The full value of the gift card is preserved indefinitely. No fees of any kind will be deducted from the card balance at any time.

These protections apply to all provinces and territories in Canada and cannot be overridden by any Merchant or platform configuration.

All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. Cardeau does not store, process, or have access to your full credit card number, CVV, or other sensitive payment data. All payment information is handled directly by Stripe in accordance with their security standards.

All prices are displayed and charged in Canadian dollars (CAD). You are responsible for any applicable taxes, currency conversion fees, or charges imposed by your financial institution.

Refund Policy

Gift cards are generally non-refundable once delivered. This policy applies because gift cards are bearer instruments and once the Code has been delivered, it may have been shared, used, or forwarded. Exceptions may apply where required by provincial consumer protection law. If you believe you are entitled to a refund under applicable law, please contact us at [email protected].

Gift card Codes function as bearer instruments, meaning that whoever possesses the Code can use the associated balance. This is similar to cash. You should treat your gift card Code with the same care and security as you would treat cash or a physical gift card.

• Do not share your gift card Code publicly on social media, forums, or any public channel.
• Do not send your Code to anyone you do not trust with access to the full card value.
• Cardeau is not responsible for lost, stolen, or shared Codes. We cannot reverse transactions made with a valid Code.
• If you suspect unauthorized use of your gift card Code, contact the issuing Merchant and Cardeau support immediately.

Merchants who sell gift cards through Cardeau are solely responsible for:

• Honoring the full value of all gift cards issued through the Platform.
• The quality, availability, and delivery of goods and services redeemed with gift cards.
• Complying with all applicable local, provincial, and federal laws and regulations.

Cardeau is a technology platform that connects Buyers with Merchants. Cardeau is not responsible for Merchant service quality, business closures, disputes between Buyers and Merchants, or any failure by a Merchant to honor a gift card. Any disputes regarding the goods or services obtained with a gift card should be directed to the issuing Merchant.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Cardeau’s total aggregate liability to you for any claims arising out of or related to the Service shall not exceed the amount you paid for the specific gift card giving rise to the claim.
• Cardeau shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses.
• Cardeau is not liable for Merchant bankruptcy, permanent closure, refusal to honor gift cards, or any inability of a Merchant to provide goods or services.
• Cardeau is not liable for unauthorized use of gift card Codes, including use resulting from theft, loss, or voluntary sharing of the Code.
• The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

These Terms and any disputes arising out of or related to them or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any legal proceedings shall be brought exclusively in the courts located in Toronto, Ontario, Canada. By using the Service, you consent to the exclusive jurisdiction of these courts. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a minimum period of thirty (30) days.

Cardeau complies with Canada’s Anti-Spam Legislation (CASL). Transactional emails, including gift card delivery emails, purchase receipts, and balance notifications, are exempt from CASL consent requirements as they relate directly to a completed or pending transaction.

Marketing and promotional communications will only be sent with your express consent. You may withdraw consent at any time by clicking the unsubscribe link included in every email or by contacting us at [email protected]. All commercial electronic messages include the sender identification and a functional unsubscribe mechanism as required by CASL.